| Evening Breeze Gifts
1955 N 3675 W West Point UT 84015 United States Tel: submit@netstile.com |
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| Policies/Statements |
| Privacy and Security |
| Evening Breeze DOES NOT rent, share, sell, trade, license, or diseminate any personal information received through orders. Additionally the only information kept is that required by law and necessary to conduct business. Promotions, product literature, or information on specials must be explicitly requested. All credit card orders are processed through PayPal's secure website (see Payment and Product Shipping for more information). |
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| Payment and Product Shipping |
| Credit card payment is done through PayPal. With PayPal's buyer and seller protection policies, Evening Breeze Gifts has converted all credit card payments to this process. After the order is received you will receive an invoice with a link to PayPal's secure website for payment. COD orders will have an additional $10 assessed. Expect all COD orders to take twice as long. To have a COD order, customer must have an established account in be good standing with Evening Breeze Gifs. Returned Checks are subject to the maximum cost allowable by law. Product will not be shipped until payments have cleared. NO EXCEPTIONS. Once payment has been verified, orders are shipped within 48 hours (2 business days). Orders are shipped from our California Warehouse through either UPS, DHL, or US Postal Service. Overnight or Special Handling deliveries are still subject to payment verification before they will be shipped. If payment verification occurs after 12:30pm Pacific, shipping time frame may be up to 3 business days. Order delivery times are dictacted by carrier and location from our California Warehouse. Tracking numbers are available upon request. Please note: we cannot deliver to Post Office Boxes. |
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| Warranty and Return Policy |
| Most customers have never had to place a claim for lost or damaged goods. If, however, it becomes necessary to place a claim, referring to the following procedures can save you much time and annoyance. AUTHORIZATION FOR RETURN OR REPLACEMENT To obtain authorization to return a defective item for credit or replacement, email in the information to Evening Breeze Gifts - RMA Support. NOTE:Return authorization requests must be made within 15 days of the date of shipment of the order. ITEMS WITH GUARANTEES OR WARRANTIES If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement. ITEMS DAMAGED DURING SHIPMENT All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact our Member Services department within 15 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they have legal right to deny your claim. PERCENTAGE RATE OF DEFECTS AND NON-DEFECTIVE RETURN The actual defect rate of Evening Breeze Gifts products has proven to be consistently below 0.9%. Evening Breeze realizes that lost or damaged goods can create a hardship for Customers. We are eager to help you resolve the problem and provide your replacement or reimbursement as quickly as possible. All non-defective returns will be subject to a 25% restocking fee upon return. Q: I received a package delivered by UPS. Upon examination I found a broken ceramic vase. Should I place a claim with UPS or return it to Evening Breeze Gifts? A: Please contact Member Service. Q: What procedure do I follow if I place a claim for a lost shipment and it arrives soon after? A: Please notify us immediately so we can communicate with the carrier and resolve incident. Q: My order has been lost. I need it now. Can't you just send a duplicate? A: Unfortunately UPS, Parcel Post, and trucking firms do not accept any responsibility for hardships caused by lost shipments. We suggest you place and pay for a duplicate order. When the carrier processes your claim, we will credit your account or send a refund check per your request. Q: I received a watch that doesn't work properly. I bought it 3 weeks ago and didn't realize it didn't work properly until now. What's the procedure on this? A: Any watch received in a defective condition that doesn't show signs of wear, which is returned to EBG within 30 days of purchase date in its original display box, can be returned for credit or replacement. A Return Authorization must be issues from our member services as no merchandise can be returned to EBG without prior consent from EBG. Q: My customer wore the defective watch and it does show signs of wear. Won't you repair it? A: Yes. Any defective watch purchased from EBG that shows signs of wear will be repaired free of charge, providing it was purchased within 30 days. Proof of date and purchase (your invoice) must be included. Since it shows signs of wear, it must be repaired and will not be replaced with a new watch. Write: Evening Breeze Gifts Customer Satisfaction Department 1955 North 3675 West West Point, UT 84015 or email: Attention RMAQ: What if the watch was purchased longer than 30 days previously? A: Any watch purchased more than 30 days previously which has not been worn, must be accompanied by the service fee and the Guarantee Certificate which is included with each watch. Mail to: Evening Breeze Gifts Customer Satisfaction Department 1955 North 3675 West West Point, UT 84015 or email: Attention RMANote: For More Information Regarding Customer Satisfaction Warranties and Guarantees, please refer to the last page of the World of Products catalog. Q: If a 14K gold item is $39.95 or less, is it covered by the costume jewelry guarantee? A: No. All 14K gold jewelry is covered by the 14K gold warranty regardless of cost. Q: What if I want to return some items to EBG, like a defective watch or defective jewelry or other items? A: This is an important question which should be carefully understood. No merchandise may be returned to EBG without a Return Authorization. Absolutely no exceptions or deviations are permitted. Note: Unauthorized Returns - Packages mailed to EBG that are not authorized for return, are subject to processing, handling, and restocking fees - NO EXCEPTIONS! No refunds or credits can or will be allowed with out proper authorization. Q: What about guaranteed merchandise that becomes defective? How is this handled? A: If a guarantee is covered by the manufacturer, the item cannot be returned to Evening Breeze Gifts for repair. This will only cause delay in repairing your item. Follow the instructions on the guarantee in returning to the authorized repair station. Q: What if I want to return for credit items that are not defective or damaged? A: EBG will at times accept merchandise that is not defective but saleable if returned within 30 days. No items will be accepted after 30 days. A 20% restocking and handling fee is charged for such returns. Any such returned merchandise must be in perfect resalable condition, in its original container, must not have been used as samples, have no price stickers attached, with no contents of the innerpack sold or missing. Sample items are not accepted for return. A Return Authorization Request form must be submitted for approval before any item, defective or resalable, is returned. Q: Your costume jewelry guarantee is really great! This guarantee offers replacement regardless of reason for only a small service fee. Do you have a similar guarantee for the 14K gold jewelry? A: EBG offers a separate warranty for 14K gold jewelry. Gold and gems are by far the biggest cost factor in 14K gold jewelry compared to labor for costume jewelry. The only feasible guarantee we can offer for 14K gold jewelry is to guarantee that it's exactly as described. Money will be refunded if the 14K gold jewelry is returned in its original box and is in perfect resalable condition, exactly as received and unused, within 7 days of purchase date. There is no restocking fee when 14K gold jewelry is returned under the conditions of the guarantee. Note: All EBG jewelry and watches come with guarantees and warrantees. Please refer to the last page of the World of Products catalog for more information. Claims WHAT IF I HAVE A CLAIM? Evening Breeze Gifts makes a supreme effort to see that your orders are shipped correctly and that they reach you safely. Every order shipped is double-checked for accuracy. If a Customer places a claim for a shortage on an order, we take special care that it will not happen again. The member's file is flagged. Each order placed by a flagged account must be double-checked by a supervisor before it is packed and shipped. Our quality control procedure is one of the most stringent in the industry. In addition to retaining overseas inspectors, each shipment is spot-checked on arrival. If excessive defects or a problem is found, the entire shipment is individually inspected and imperfects removed. Items are again randomly inspected on the order filling line. EBG seeks the best value which takes into account price as well as quality. We believe we offer the best quality for the lowest possible price. However, quality is subjective and viewed differently by each person. What appears to be a flaw to one person may be viewed as a natural mark of beauty to another. From time to time, claims may also arise because spot-checking cannot assure that 100% of flawed merchandise is removed. EBG uses styrofoam pellets as cushioning material when packing your order. These pellets are much more costly than shredded newsprint which is commonly used. The pellets do not compact, and therefore offer more protection. They are much lighter than shredded paper thereby saving you shipping costs. Despite all of these precautions, claims do arise. EBG's adjustment and return policy is truly very simple. We want to protect you and make you feel comfortable and make certain you get what you pay for. We have established some requirements to make our policies and programs workable. Claims will fall under the following categories: (1) Lost order, (2) Damaged merchandise, (3) Shortage on order, (4) Defective merchandise, (5) Wrong item sent, (6) Pilferage, (7) Manufacturer's Guarantee defect. LOST ORDERS It doesn't happen often, but carriers such as UPS, truck lines and Parcel Post do lose orders. If you have placed an order and have not received it in a reasonable period, do the following: Email Member Services Department. Please include the following information: Your name as it appears on your EBG's Customer Invoice. Your EBG's account number. A copy of the order submitted to EBG and date mailed (if mail order.) Approximate dollar amount remitted and how the order was paid. Personal check? Charge card? Money order? If a partial order was delivered and the invoice is included in one of the delivered cartons, please have this invoice available and a list of the missing items. Advise the Adjustment Department of the number of cartons received. EBG will check our computer to find the date your order was shipped and the carrier used. Evening Breeze Gifts will initiate a trace with the carrier. Normally a response is received within 10 working days after the trace is initiated. Most carriers require a 10-day waiting period before they will accept a trace request. The U.S. Postal Service requires a 30-day waiting period from date of shipment before they will accept a trace. (90 days outside continental U.S.) EBG will notify you when we receive the result of the trace. Results of a trace are generally one of the following: The Carrier is unable to prove delivery. Therefore, credit has been issued to your account, or we have reshipped your merchandise as you requested. The Carrier will submit a photocopy of a delivery receipt which will be forwarded to you. It will show the order was delivered in full, and the signature of the person who received the order and the date it was delivered. If, after receiving the photocopy, you find the signature is not yours, a neighbor's or a member of your family's return the photocopy to EBG's Adjustments Department together with a denial of signature letter. We'll then file a denial of signature claim with the carrier. This will require an additional 7 to 10 business days. We'll notify you of the results. The Carrier may have returned the order to EBG for the following reasons: UPS made three attempts at delivery to you and no one was home; Your delivery address is a Post Office Box. UPS does not deliver to a Post Office Box. They notify you, but if no response is made within seven days, the package is returned to EBG; You have moved and your order was sent to your former address. The package may have been retained by someone who signed for the package at your old address, or the shipment was returned to EBG. DAMAGED MERCHANDISE Claims for damage vary with UPS, Parcel Post and truck lines. When a shipment is delivered to you by any carrier, you are requested to sign a receipt. Before signing, inspect all cartons. Be sure you receive the number of cartons you are signing for. Inspect each box for signs of damage such as crushed, torn, open, unseamed tape, etc. If you do find outward damage, sign the receipt with the words Exception - Damage in the margin if no other space is available. If your carrier is United Parcel Service: Contact Member Services Department. Advise that you have called UPS and give the invoice number or the shipment involved. Explain the damage involved, number of cartons received and whether you desire a replacement or credit to your account. This information will prepare us for a claim report from UPS. IMPORTANT: DO NOT RETURN DAMAGED MERCHANDISE TO EBG. Inspection must be made on your premises. Returning items voids any possibility of an adjustment. Hidden Damage - UPS or DHL Shipments: If you should receive a shipment delivered by UPS or DHL that shows no visible damage, but upon inspection you discover damage due to evident rough handling, call EBG within 15 days of invoice date and report the damage so that EBG can initiate the resolution process. If your carrier is the U.S. Postal Service: Before signing for delivery, inspect each box for damage (crushed, torn, open cartons). If you find visible damage, sign the receipt with the words, Exception - Damage. Contact the Member Services Department. Give us the invoice number, number of boxes received and damage involved. Your local Post Office will provide you with the claim form Form 1000. It will give you instructions on how to fill in your portion. Be sure to enclose a copy of your invoice. The post office clerk will sign and stamp the claim form as being authorized and accepted at the post office. The post office clerk will forward the Claim Form to EBG. EBG will complete our portion of the form and return it to the post office Claims Department. The post office will notify EBG with the results of the claim. EBG will then issue credit to your account. The entire process takes 30-60 days. If your carrier is the Postal Service and you discover hidden damage: Take packaging and item to your local post office. Follow the same process as above. If your carrier is truck or air freight service: Before signing for delivery, inspect each box for signs of damage. If you find any damage to the carton (crushed, torn, open, unseamed tape), sign the receipt with the words: Exception - Damage. |
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